英语写作酒店投诉信回复
A. 怎样用英文写酒店投诉信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
B. 投诉信的英文回复信 大堂经理
投诉信
&
回复信
投诉信写作基本套路：
Dear
首段：表明写作意图以及与收信人的相关性；
中间段：写明原因，提出具体方案，并且希望得到解决；
结尾段：希望得到回复，并且表示感谢
投诉信写作模板：
Dear Sir or Madam:
I am very happy that
„„
, but it is a pity to inform you that
„„
Generally
speaking/I
must
explain
the
main
reason
for
my
disappointment.
Firstly
„„
.
Secondly,
„„
.
Last but not least,
„„
These problems have affected my normal life, to remedy this situation/address these
problems, I suggest making the following changes. Before I take any further actions, I
do hope you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
投诉信写作可用句型：
※
We would like to draw your attention to something you have obviously
failed to
notice.
※
There are some problems with
„
that I wish to bring to attention.
※
I am writing to express my concern/dissatisfaction/disappointment about
※
To remedy/rectify the matter/situation, I suggest making the following changes.
※
To
improve
the
situation/solve
the
problem,
it
is
advisable
for
you
to
take
the
following measures.
※
I hope that it will review its management system, with the view to providing better
service to the public.
模拟题
1
：
Directions:
You
bought
a
digital
camera
in
a
store
last
week,
and
you
have
found
that
there
is
something wrong with it. Write a letter to the store manager to explain the problem,
express your complaints and suggest a solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use
“
Li Ming
”
instead.
Do not write the address.
Sample
：
Dear Manager,
I am writing to express my disappointment about
the quality of the digital camera I
bought last Friday at your store.
During the five days the camera has been
in my possession
, problems have emerged
one after another.
For one thing,
the screen is always black,
making
the camera no
different from a traditional one.
For another,
the battery is distressing
as
it supports
the camera
’
s operation for only two hours.
These problems have affected my normal life. Therefore,
I wish to exchange it for
another
camera or declare
a
refund.
Before
I
take
any further
actions,
I
do hope
you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
C. 用英文写一封酒店投诉信
找到其投诉部门邮箱（电子的也行），邮件的题目加注Complaint! 就行，内容用中文就好，专他们自然会找人翻译。关键属是你找到其他相关的部门两个以上抄送到。
与其半桶水的英文去说，还不如中文利索。另外，商务性的函件尽量简短，说清楚地点时间人物事情以及你不满意的是什么就行，长些的？没人会真有空去看，而且一看就知道不是经常处理商务文件的人发出的东西，更不需要重视。
D. 酒店投诉信英语
Dear Sir,
I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
署名
E. 急需一篇英语的投诉信，请大家帮帮忙！非常感谢！关于投诉四季酒店的,我在那用餐很不开心
Dear Officer:
I regret to express my disappointment to your Hotel by this mail.
Last night was my first time to have dinner with my friends in Season Hotel, I thought we would enjoy a harmony and delectable night there, and would be served warmly and carefully. Contrararily, it could be said as my worst night ever. We ordered some imported wine, and believed they would be undoubtfully genuine in such a famous hotel. To our surprise, they're not original, which was affirmed instantly as one of my friends engaged in the field of wine importation. Your client manager apologized to us, and agreed to exchange another one for us, but persist in we have to pay for the shoddy ones e to the envelop had been opened. Ridiculous, is it? It's certainly that we refused, then was the indifference attitude from your waiter and waitress. We forbeared to our limitation, cause we believe any problem could be solved under heartsease, and by no means did we try to bring any trouble to anyone, we talked with your client manager and agreed to order some more cuisine or some other ones that are more expensive as a balance, but your client manager's attitude made me furious by serving us cheaper dishes within the same menu in another table.
I felt it hard to imagine, and looking forward to your reply...
***(signature)
#具体内容你自己去编，只能帮你写个大概模板了。见谅#
F. 投诉信回复范文
投诉信回复范文如下：
尊敬的客人：
您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。
我们企业坚信一个道理就是“100-1=0”。她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。
二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。
在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。所以从根本上说，服务质量是酒店的生命。
它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。
这其实不是顾客的非理性，而恰恰就是“顾客理性”。在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。
对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。
我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。
我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。
同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。
感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。
我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！”
祝您们事事顺心！
xx酒店
20xx年xx月xx日
(6)英语写作酒店投诉信回复扩展阅读
处理顾客的投诉原则
第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。
第二，尊重顾客的感觉。顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。为我们下一步圆满的处理好问题打下良好的感情基础。
第三，处理的时间越早，效果越好。服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。
G. 英语作文酒店投诉信100字
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
对于无理取闹的客人：
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
H. 回复一封饭店顾客的投诉信(英文回复)
到底投诉的是什么事情啊？
无论什么原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下来要针对具体事情答复的版
……
最后表示感谢权
thank you for reading!
sincerely yours XXX